Customer Support - Professional After-sales Service and Technical Assistance for Oil Press Equipment

1. Product quality assurance: We are committed to providing efficient oil pressing machinery that meets international standards and ensures the quality and safety of each equipment.

2. User privacy protection: We attach importance to user privacy and strictly abide by relevant laws and regulations to ensure the security and confidentiality of customer information.

3. Return and exchange are normal: Customers can apply for return and exchange within 30 days after receiving the product, provided that the product remains in its original condition and complete packaging.

4. After-sales service commitment: We provide one-year after-sales service support to ensure that customers receive timely technical guidance and assistance during use.

5. Legal Compliance Statement: All our business activities strictly comply with applicable laws and regulations to protect the legitimate rights and interests of our customers and partners.

6. Revision and Update of Terms: We reserve the right to revise these Terms at any time and will promptly notify customers of the revised content.

7. Dispute Resolution: If a dispute arises, the two parties shall negotiate in a friendly manner. If the negotiation fails, they may file a lawsuit with the relevant legal institution.

Technical Support
1. Provide comprehensive product research and development information to ensure that customers have a full understanding of the performance of the oil press before purchasing.
2. In the pre-sales stage, provide personalized technical consulting services according to customer needs.
3. The installation service is completed by a professional technical team to ensure that the equipment is put into use safely and quickly.
4. Optimize equipment performance and ensure optimal operational efficiency through debugging services.
5. Provide comprehensive training services to help customers quickly master equipment operation and maintenance knowledge.
6. The after-sales service team provides timely response and handles the repair and maintenance needs raised by customers.
7. Regularly upgrade equipment and improve technology to ensure that customers always have the latest technical support.
8. Provide 24-hour consulting services to answer technical questions encountered by customers during use.

1. Penguin Group provides a one-year warranty, calculated from the date of delivery of the product, covering any failure caused by defects in materials or workmanship.

2. If a fault occurs during the warranty period, please contact customer service in time and provide relevant certificates. We will respond within 48 hours.

3. After-sales service includes remote technical support and on-site repair, and the specific arrangements are based on the fault situation and customer needs.

4. Faults not caused by human factors will be repaired or replaced free of charge, but this does not include damage caused by improper operation or external factors.

5. Customers should keep the purchase records and warranty cards properly for subsequent service requests and processing.

Repair Service
1. Penguin Group provides customers with professional maintenance services for high-efficiency oil presses to ensure the continued efficient operation of the equipment.
2. Our maintenance team consists of experienced technicians who can quickly identify and resolve equipment failures.
3. All maintenance services follow strict quality standards to ensure the professionalism and reliability of each service.
4. Repair services include regular maintenance, troubleshooting and parts replacement to help customers reduce maintenance costs.
5. Provide transparent maintenance reports and recommendations to ensure that customers fully understand the equipment condition and service content.
6. We are committed to technological innovation, constantly upgrading service processes, and improving maintenance efficiency and customer satisfaction.

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