The page you're looking for dose not exist.
Oops!

The page you're looking for dose not exist.

Let's get you back home.

It will jump automatically after 5 seconds!

Go Home
banner
https://shmuker.oss-cn-hangzhou.aliyuncs.com/tmp/temporary/635f7c82b1949146405713b3/635f7c83b1949146405713b9/20240420155353/supportBg.png
img
img

Common problem

1.How is the after-sales service of the fully automatic hydraulic oil press?
+
A: When you purchase our fully automatic hydraulic oil press, you will enjoy the full range of after-sales service support provided by Penguin Group. We will promptly answer your questions regarding use and maintenance to ensure that your production goes smoothly.
2.How to contact for price and customization information?
+
A: For detailed pricing and customization information, please contact our sales team directly. We will provide you with professional support and guidance to ensure that your specific needs in oil extraction equipment are met.
3.What are the features of this oil press?
+
A: The fully automatic hydraulic oil press has high oil extraction efficiency, user-friendly design and versatility, and is easy to operate and maintain, making it suitable for industry novices. With advanced technology, the oil extraction rate can reach 95%, ensuring the production of high-quality oil products, making it an ideal choice for small entrepreneurs.
4.Which markets are fully automatic hydraulic oil presses suitable for?
+
A: Our fully automatic hydraulic oil press is specially designed for the European and South American markets, in line with local environmental and safety standards, and provides efficient oil production solutions for small oil mill entrepreneurs. It is suitable for the extraction of a variety of oil raw materials, allowing users to easily enter the oil industry.
5.How to ensure the safety of low-efficiency hydraulic presses?
+
A: Our low-efficiency hydraulic presses meet international operating safety standards to ensure safety and reliability during use. All safety design details of the equipment have been strictly tested, so users can operate it with confidence and produce high-quality products while avoiding safety hazards.
6.What is the durability and maintenance requirements of this model?
+
A: The low-efficiency hydraulic press has a solid structure design and high durability, and can operate stably for a long time. At the same time, it has low maintenance requirements, and only requires regular cleaning and inspection, which can effectively reduce operating costs and save users unnecessary time and expenses.
7.Is the operation of a low-efficiency hydraulic press complicated? Can a novice easily get started?
+
A: The operating interface of the low-efficiency oil press is simple and easy to understand, and even inexperienced novices can quickly get started. After simple training, users can easily master the operation method and quickly produce high-quality oil, helping users save time and improve work efficiency. It is especially suitable for small businesses and home users.
8.What scenarios is this low-efficiency hydraulic press suitable for?
+
A: Designed for small businesses and home workshops, this low-efficiency oil press is ideal for small oil processing plants, oil extraction startups, and markets and customers with low production demands. Its compact design and affordable features allow it to operate efficiently in limited spaces, making it ideal for users with a limited budget who want to enter the oil extraction industry.
9.What is Penguin Group’s positioning in the international market?
+
A: Penguin Group is positioned as the leader of oil pressing machinery in the global B2B market, and has established a good brand image in the European and American markets through our high-quality products and excellent services. We emphasize the combination of technological innovation and customer needs, and are committed to helping customers achieve long-term business success and win-win cooperation.
10.What are the advantages of your company's high-efficiency oil press?
+
A: Our high-efficiency oil presses have excellent manufacturing technology and environmental safety standards, which can significantly improve oil extraction efficiency and reduce energy consumption. At the same time, product design focuses on user experience to meet the needs of customers in different industries. We are always committed to product innovation to enable our customers to stay ahead in the fierce market competition.
img
img
Terms and Conditions
1. Product quality assurance: We are committed to providing efficient oil pressing machinery that meets international standards and ensures the quality and safety of each equipment.

2. User privacy protection: We attach importance to user privacy and strictly abide by relevant laws and regulations to ensure the security and confidentiality of customer information.

3. Return and exchange are normal: Customers can apply for return and exchange within 30 days after receiving the product, provided that the product remains in its original condition and complete packaging.

4. After-sales service commitment: We provide one-year after-sales service support to ensure that customers receive timely technical guidance and assistance during use.

5. Legal Compliance Statement: All our business activities strictly comply with applicable laws and regulations to protect the legitimate rights and interests of our customers and partners.

6. Revision and Update of Terms: We reserve the right to revise these Terms at any time and will promptly notify customers of the revised content.

7. Dispute Resolution: If a dispute arises, the two parties shall negotiate in a friendly manner. If the negotiation fails, they may file a lawsuit with the relevant legal institution.
QI'E company Grain and Oil companyCo., Ltd
QI'E company Grain and Oil companyCo., Ltd
img
img
Technical Support
Technical Support
1. Provide comprehensive product research and development information to ensure that customers have a full understanding of the performance of the oil press before purchasing.
2. In the pre-sales stage, provide personalized technical consulting services according to customer needs.
3. The installation service is completed by a professional technical team to ensure that the equipment is put into use safely and quickly.
4. Optimize equipment performance and ensure optimal operational efficiency through debugging services.
5. Provide comprehensive training services to help customers quickly master equipment operation and maintenance knowledge.
6. The after-sales service team provides timely response and handles the repair and maintenance needs raised by customers.
7. Regularly upgrade equipment and improve technology to ensure that customers always have the latest technical support.
8. Provide 24-hour consulting services to answer technical questions encountered by customers during use.
img
img
After-sales service
1. Penguin Group provides a one-year warranty, calculated from the date of delivery of the product, covering any failure caused by defects in materials or workmanship.

2. If a fault occurs during the warranty period, please contact customer service in time and provide relevant certificates. We will respond within 48 hours.

3. After-sales service includes remote technical support and on-site repair, and the specific arrangements are based on the fault situation and customer needs.

4. Faults not caused by human factors will be repaired or replaced free of charge, but this does not include damage caused by improper operation or external factors.

5. Customers should keep the purchase records and warranty cards properly for subsequent service requests and processing.
QI'E company Grain and Oil companyCo., Ltd
QI'E company Grain and Oil companyCo., Ltd
img
img
Maintenance service
Repair Service
1. Penguin Group provides customers with professional maintenance services for high-efficiency oil presses to ensure the continued efficient operation of the equipment.
2. Our maintenance team consists of experienced technicians who can quickly identify and resolve equipment failures.
3. All maintenance services follow strict quality standards to ensure the professionalism and reliability of each service.
4. Repair services include regular maintenance, troubleshooting and parts replacement to help customers reduce maintenance costs.
5. Provide transparent maintenance reports and recommendations to ensure that customers fully understand the equipment condition and service content.
6. We are committed to technological innovation, constantly upgrading service processes, and improving maintenance efficiency and customer satisfaction.
Contact information
Common problem
Terms and Conditions
Technical Support
After-sales service
Maintenance service
The page you're looking for dose not exist.
Oops!

The page you're looking for dose not exist.

Let's get you back home.

It will jump automatically after 5 seconds!

Go Home